No one is perfect, so there will be times when it is necessary to provide feedback, also known as constructive criticism, to others.
No one is perfect, so there will be times when it is necessary to provide feedback, also known as constructive criticism, to others. It is a necessity in a business environment as we all strive for continual improvement, profitability, and successful customer relationships.
When you hope to bring about a change in behavior, the more the person understands and agrees with the change, the more likely the change of behavior will stick. And even though the error or behavior may have been annoying or create anger, your best action is to take a proactive approach to promoting the right behavior.
Join us for a discussion with tips you can use in effecting the change you want and need. Our presenter is Marsha Egan, CPCU, CSP, PCC who is not only an AFIB member but also a certified performance coach who will guide us through a process that works.
Presented by Marsha Egan, The Egan Group, Inc.